Customer Services , Sales and Support
  • London, United Kingdom
  • July 3, 2023

I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
I have 16 years of UAE Experience in Customer service , Sales & Inventory control.

Category
E-mail
syedrizvi1182@gmail.com
Phone Number
+447729288022
Job Type
Permanent
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Education

Intermidiate @ Premier Collage
Sep 2001 — Aug 2003
AutoCAD 13 version @ Excel World Training Institute
Sep 2000 — Aug 2001
Matric - High School @ AL Hameed Secondary High School
Aug 1998 — Aug 1999

Experience

Brand Merchandiser - Sales Promoter @ Mobogenie Electronics Trading LLC- Dubai - United Arab Emirates
Jun 2020 — Jun 2023

Maximize customer interest and sales levels by displaying products appropriately, analyze sales figures, customers reactions and market trends to anticipate product needs and plan product ranges/stock. Produce layout plans for stores and maintain store shelves and inventory
ensures that the shelves of a retail store are stocked with products and displays them accordingly for customers, track inventory levels, report any issues or shortages to management and clean up unwanted items from flagrant violations in-store decorum.
Plan and develop merchandising strategies that balance customers’ expectations and company’s objectives.
Maintaining Inventory records of Sending and Receiving stocks, monitor stock movement and consider markdowns, promotions, price changes, clear outs etc.
Maintaining customer data to send new offers and promotion, build constructive customer relationships and team with channel partners to build pipeline and close deals.
Create new business opportunities within the allocated areas & Make strategic Plan to Achieve desire targets.

Sales Represtative @ Sharaf DG Electronics - Dubai - United Arab Emirates
Mar 2018 — Jun 2020

Greeting and attending customers, providing accurate information (product features, pricing and after-sales services), Conduct price and feature comparisons to facilitate purchasing.
Stay up-to-date with new products/services, inform customers about discounts and special offers,
Cross-sell, Up sell product, ensure racks are fully stocked, manage returns of merchandise
Identifying products that increased revenue following a promotion, and then looking at how to sell more. ensure sufficient stocks are available for all top selling SKUs.
Identifying areas for opportunity and improvement within the store.
Follow the instructions of Team Leader to maintain Duty Roster & achievements of Daily Targets. Help other colleagues if required on Cash tills when customer flow is more on cash tills.
Participate on PI count (Perpetual inventory) & ensure all Stocks are counted as per process , Damage & Variance are identified & kept separately in stockroom to clear from Inventory.

Customer Care Agent @ Sharaf DG Electronics- Dubai - United Arab Emirates
Oct 2014 — Mar 2018

Manage large amounts of incoming phone calls, Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
Follow-up with Brands /Service Center for repair /replacements and update all communications to Customer, follow the TAT & ensure resolution.
Identify and assess customers’ needs to achieve satisfaction Provide accurate, valid and complete information as per Company Policies.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Keep records of customer interactions, process customer accounts and file documents.
Provide exemplary service to customer to ensure customer retention.

Inventory Executive @ Sharaf DG Electronics- Dubai - United Arab Emirates
Dec 2009 — Oct 2014

Prepare and initiate LTI (Location Transfer Instruction) STO (Stock Transfer Request) GRN (Good Received Note)
Sending and Receiving Stocks from supplier or other stores as per defined inventory process.
Stocks tally and system confirmation, sending and pulling out the stocks from floor.
Finding SNP (Stock not posted), Access and Variance stocks and parked / remove from system.
Managing PI (Perpetual inventory) & ensure all Stocks are counted as per process.
Keeping records of Absolute / Open Damage Products and sharing with Higher management for clearance.
Follow-up with Suppliers for RTV (return to vendor) Ageing /Non-Sellable or damage Stocks and ensure to clear it before deadline.
Ensure all the Stockroom area is clean and cleared for vendors.
All Stockroom items are nicely placed as per planogram.

Inventory Helper @ Sharaf DG Electronics- Dubai - United Arab Emirates
May 2007 — Dec 2009

Sending and Receiving Stocks from supplier or other stores as per defined inventory process.
Prepare and initiate LTI (Location Transfer Instruction) STO (Stock Transfer Request) GRN (Good Received Note).
Ensure all the Stockroom area is clean and cleared for vendors.
All Stockroom items are nicely placed as per planogram.

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