E-Commerce Department Administrator
  • Wembley, United Kingdom
  • August 15, 2022

I am highly organised, passionate and reliable person, able to communicate in a friendly and humble way.

Broad industry experience includes retail and energy sector. With over 10 years of experience in administration, I pride myself on being detail oriented and focused on performance individual. Experienced with mentoring and coaching, I perfectly adhere to company policies and procedures with a high level of consistency and accuracy. I learn new things quickly, happy to embrace challenges, and able to attend multiple projects at once.

SKILLS

  • Clear, simple and effective written and verbal communication
  • Data entry, records and documentation handling skills (Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams))
  • Strong administration and organisational skills
  • Teamwork skills and interdepartmental work experience
  • Patience, meticulous attention to details
  • Excellent critical thinking and problem solving skills

For my next opportunity, I am looking forward to a role where I could bring my expertise in administration and communication, apply my skill set and continue to develop on a daily basis while driving the company to success.

CERTIFICATES

GDPR certificate
BCS Level 2 in IT user skills (ECDL Extra) (ITQ)

Category
E-mail
irina.burakova@gmail.com
Phone Number
07403759066
Job Type
Permanent
Terms and Conditions
I have read and agree to the Terms and Conditions.

Education

Master degree @ Vilnius University (International Centre of Knowledge Economy and Knowledge Management)
Sep 2005 — Jun 2007

Communication and Information

Experience

WEB/E-Commerce Return Department Administrator @ Hobbs ltd
Apr 2011 — May 2022

• Handled all administration work for E-Commerce Returns Department. Identified and solved customers’ problems to get quick and efficient resolutions;
• Supported Customer Service Department in improving operations and resolving issues to deliver top-notch customer service;
• Supported Stock Control team with data entering and its presenting applying Excel pivot tables and charts skills;
• Handled all type of domestic and international E-commerce returns (manual and automated refund data entering in a quick and error-free way, various report preparation - able to perform repetitive tasks with a high degree of accuracy). Proposed ideas that improved the refund process, resulting in doubling of daily processed refunds.
• Trained new staff on refund processes, supported and supervised them whilst ensuring the compliance with existing procedures.
• Supported Smart Work charity by preparing entire work outfits for vulnerable women who struggled to return to work.

Return Department Administrator @ Elite Mobile
Sep 2010 — Mar 2011

• Accurate and error-free data entry into computer files and data base system.
• Created and developed spreadsheets with large numbers, organised files to collect and store information for future use.

Sales Manager @ Daniels LT
Aug 2008 — Aug 2010

• Planning, coordinating and control of sales department (wholesale and retail).
• Building and promoting strong, long-lasting customer relationships.
• Managing recruiting, objective settings, coaching and performance monitoring of sales
representatives.
• Transport and customs department work supervising.

Project Manager and Internal Company Auditor @ Energetikos tiekimo baze Ltd
Oct 2002 — Jul 2008

• Various scale domestic and international tender documents preparation in an energy sector.
• Project management: planning, monitoring project progress and setting deadlines, delegating tasks to
a team, solving arising issues, finance management.
• Control and audit of company’s departments in compliance with Quality Of Products & Services
with the ISO 9001 Certification.
• Administrative work: staff training organisation and paper and electronic records management.

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