Management, customer service, team leader
  • Harrow, United Kingdom
  • January 30, 2024

Customer service lead

Team leader

Operations manager

Purchase manager

Driver lead


Stock audit

Information Technology

Business Management

Phone Number
Job Type
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Certificate @ AMD academy
Dec 2016 — May 2017

Certificate in business accounting

Level 4 Technician certificate in computing and communication technology @ Learn IT institute of business and technology
Sep 2015 — Feb 2016

Level 4 Technician certificate in computing and communication technology

Advanced Diploma in Technician certificate in computing and communication technology @ Learn IT institute of business and technology
Mar 2015 — Nov 2016

Advanced Diploma in Technician certificate in computing and communication technology

IGCSE @ Aga khan Secondary school
Jan 2010 — Dec 2014



Team leader @ Waitrose and Partners
Apr 2022 — Current

-Supervised and motivated a team of customer service representatives to ensure efficient and courteous service in a busy supermarket environment.
-Managed daily operations, including staff scheduling, task delegation, and workflow coordination to meet and exceed customer service standards.
-Conducted regular training sessions for team members to enhance product knowledge, communication skills, and problem-solving abilities.
-Resolved escalated customer issues promptly, maintaining a positive and solutions-oriented approach.
-Monitored and analysed customer feedback to identify areas for improvement and implemented strategies to enhance overall customer satisfaction.
-Collaborated with department heads to streamline cross-functional processes, improving overall store efficiency.
-Implemented and enforced company policies and procedures to ensure a consistent and high-quality customer experience.
-Contributed to the development and implementation of customer service policies and initiatives to enhance the overall shopping experience.
-Led by example in delivering exceptional customer service, fostering a customer-centric culture within the team.
-Coordinated with upper management to provide regular reports on customer service metrics, highlighting achievements and areas for improvement.

Floor manager @ Village supermarket LTD
Aug 2020 — Jan 2021

-Oversaw the day-to-day operations of the supermarket floor, ensuring a clean, organized, and visually appealing shopping environment.
-Managed and motivated a team of floor staff, providing clear direction and support to achieve performance goals.
-Conducted regular inspections to monitor product displays, pricing accuracy, and overall store cleanliness.
-Implemented effective merchandising strategies to optimise product placement and drive sales.
-Collaborated with inventory control to maintain optimal stock levels, minimising out-of-stock situations and excess inventory.
-Trained and developed floor staff in customer service techniques, product knowledge, and store policies.
-Responded promptly to customer inquiries and concerns, resolving issues to enhance the overall shopping experience.
-Coordinated with other department managers to ensure seamless cross-functional communication and teamwork.
-Monitored and enforced compliance with health and safety regulations, including food safety standards.
-Conducted regular performance evaluations for floor staff, providing constructive feedback and identifying areas for improvement.

Operations manager @ Simply fresh supermarket
Jun 2017 — Jul 2020

-Directed and managed overall store operations to ensure efficiency, profitability, and exceptional customer service.
-Developed and implemented operational policies and procedures to streamline processes and enhance workflow.
-Oversaw inventory management, including ordering, receiving, and maintaining optimal stock levels to meet customer demand.
-Collaborated with department managers to optimise product placement, pricing strategies, and promotional displays.
-Monitored and analysed key performance indicators (KPIs) to identify areas for improvement and implement strategies for operational enhancement.
-Managed scheduling and staffing levels to meet customer demand while controlling staffing costs.
-Implemented and maintained health and safety standards, ensuring compliance with regulations and creating a safe working environment.
-Conducted regular staff training sessions to ensure team members were well-versed in operational procedures and customer service standards.
-Worked closely with suppliers and vendors to negotiate favourable terms, control costs, and maintain strong relationships.
-Prepared and presented regular reports to senior management, highlighting operational achievements, challenges, and proposed solutions.

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