Customer Service Assistant

Location
Elstree, Herts, United Kingdom
Category
Job Type
Salary
£23,000 + Pension

Description

This is a fantastic opportunity for a friendly and enthusiastic Customer Service Assistant to take the next step in their career and join a very successful local organisation, excellent prospects will be available for the right person

 

Some of your duties will include:

 

  • Assisting with the day to day running of the helpdesk function and managing a high volume of incoming calls
  • Answering incoming telephone calls, establishing nature of caller requirements and providing support where possible
  • Recording details of caller issues on computer system and allocating work to team of external engineers if needed
  • Tracking jobs being completed on computer system from instigation stage through to successful completion
  • Liaising with client after job has been completed to ensure they are satisfied with service provided
  • Maintaining computerised client database system and inputting details of client interaction on a daily basis

 

Regrettably, we are not able to respond to job applicants who are not shortlisted. For new job alerts follow us on Twitter - @BBR_Recruitment,  Instagram – BurtonBoltoRose, Facebook – Burton Bolton & Rose  and LinkedIn – Burton Bolton & Rose

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