IT Helpdesk Manager

Location
Hayes, Middlesex, United Kingdom
Category
IT  
Job Type
Salary
£32,000 + Pension + Parking

Description

This role requires the expertise and skill of an experienced IT Helpdesk Manager who is able to deliver support to on-site and to remote users on both hardware and software applications.

 

Some of your duties will include:

 

  • Handling technical support issues remotely and occasionally on-site for hundreds of users across the UK
  • Dealing with requests on hardware, software, laptops, tablets and Window telephone devices
  • Establishing exact nature of users requirement and logging details on computer system
  • Resolving issues by looking for solutions and replicating customers problems in house where possible
  • Co-ordinating 2nd and 3rd line support for users when required and allocating jobs to nominated Contractors
  • Occasionally travelling to other offices in the UK to provide support when required

 

Regrettably, we are not able to respond to job applicants who are not shortlisted. For new job alerts follow us on Twitter - @BBR_Recruitment,  Instagram – BurtonBoltonRose, Facebook – Burton Bolton & Rose and LinkedIn – Burton Bolton & Rose

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