Helpdesk Co-ordinator

Helpdesk Co-ordinator

Greenford, Middlesex

£26,000 + Pension + Free Parking

Ref: 36948350C

This is a brilliant opportunity for an experienced Helpdesk Co-Ordinator to join a very established local Company, excellent customer service skills are needed for this busy role.

Some of your duties will include:

– Providing an efficient and effective helpdesk service for clients based throughout the UK
– Answering incoming telephone calls and establishing exact nature of callers requirement
– Recording details of all activity and issues managed on computer system and preparing job sheets when needed
– Assessing calls managed to establish if they can be managed in-home or require engineering support
– Escalating issues to outside support providers once all in-house resources have been exhausted
– Collating details of all calls managed on a weekly basis and producing management reports

Burton, Bolton & Rose only have the resources to respond to candidates who are suitable for the role advertised. For new job alerts follow us on Twitter - @BBR_Recruitment Instagram – BurtonBoltonRose or Facebook – Burton Bolton & Rose

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