How To: Improve Your Communication Skills for the Office

Communication Tips

We’re not sure what it is about today’s society that is responsible for the lack of confidence and ability to communicate between each other, but we do know there should be more advice available to assist with simple techniques that will not only allow you to make a better impression on potential employers but also help you along in every-day situations. What more could you ask for?

Making eye contact is a key sign that you are interested in what the person opposite you is saying – even if you’re not! Nothing is more off-putting when having a conversation than seeing the person you’re talking to physically lose concentration and start fiddling with their fingers or looking around the room. Often enough the reason for not maintaining eye contact won’t be because you or the person you are conversing with is plain rude, it will be a lack of confidence or a shy personality – that is something much easier to overcome with lots of practise. The more strangers you speak to, the more professional conversations you have, the better you will get at it!

A good telephone manner is an incredibly important communication skill that seems to be lost amongst the age of texting, emailing and instant messaging. Yes ok, a casual ‘lol, what you doing?’ is a good enough greeting to your mate via WhatsApp but it just won’t cut it over the telephone and it’s important to remember that the person on the other side of the line has no idea what you look like, how you’re facial expressions are poised and what you’re body language is portraying so the entire conversation needs to be expressed through the sound of your voice. It doesn’t matter if you have a naturally monotone voice, if you are polite, professional and prepared for the conversation then you will sail by with flying colours. Believe it or not, you can practice your eye-contact skills at the same time as your telephone communication skills – simply converse with anyone you meet, talk to their face, not their feet and listen to yourself as you speak; are you too loud or talking too much? Is your tone aggressive or interested? I bet you’ve improved just thinking about these tips!

Finally, you can even show a good impression via email these days – the important thing to remember is to treat the conversation like a letter. Always address the person you are talking to and sign off with your name, do not use slang, abbreviations or acronyms at all, anywhere, nope – don’t do it.

These are really just a few basic tips that will make such a difference to your communication with anyone and everyone – let us know how you get on!